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My imperfect thoughts about the profession of management

My Pispective on Reinventing the Wheel

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(A pi-spective is where you write about something in 314 words). Don't reinvent the wheel. If I had a wheel for how many times someone has said that to me... The thing is the wheel gets reinvented all the time. And we like it. But the wheel was first used to throw pots. Then someone attached it to...
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Service Businesses That Don't Serve

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The defining trait of a customer is the capacity to choose to not consume. A ‘service’ business such as an internal analytics business unit or a public sector agency only has customers if the intended beneficiaries of the agency can choose to not consume the service in question. If they cannot choose to not consume, they are not...
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My Pi-spective on Explanation

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(A pi-spective is where you write about something in 314 words. For those counting, this post has lots of hyphenated words. My word processor counted each compound word as one word. Just saying) Make a two by two matrix. Write 'known' and 'unknown' on each axis. This gives a 'known-known', a 'known-unknown', an 'unknown-known and an 'unknown-unknown'. Three...
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Productivity is the First Test of Management

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The purpose of this blog is to capture my thoughts about the current state and future direction of the profession of management. The first test of management is how productive a business is under their care. Productivity is an awful word. It bedevils business professionals. But we have to come to some sort of accommodation with it. Otherwise...
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My Pi-spective on Curiosity

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(A pi-spective is where you write about something in 314 words) In a world replete with ready answers and easy explanations, being curious can be hard work. The analytics industry is all about finding answers. Google is only a few taps away. A flotilla of listicles provide us with the means to approach any challenge (it would seem)...
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